Sulzer has officially opened a new purpose built service centre in Birmingham with a ceremony performed by His Royal Highness The Duke of Kent.
Sulzer says the investment in this state-of-the-art service centre represents its ongoing commitment to delivering the next generation of service excellence, providing 24/7 support to customers.
Located on the Birmingham Business Park, this latest enhancement to Sulzer’s network of service centres is said to have been specifically designed to optimise workflows, ensuring customers receive best-in-class service in terms of quality and speed of repair.
Following the official opening, guests were given a guided tour of the new facilities and shown how their businesses will benefit from the latest in advanced repair technologies provided by Sulzer.
Sulzer has relocated its engineering knowledge and craftsmanship to this purpose-built facility following on from the legacy of 100 years of service provision at its Camp Hill site. The comprehensive range of in-house design skills and cutting-edge technology are designed to deliver precision repairs and improve equipment performance.
Chris Powles Head of Electro-Mechanical Services – EMEA, commented: “We have created a centre of excellence that operates on lean manufacturing principles and sets the benchmark for the maintenance and repair of all vital equipment. Our engineering expertise and experience mean we deliver the highest quality of service and we encourage customers to visit us and see for themselves.”
As part of the relocation, Sulzer has invested in new equipment including larger, 50-tonne overhead cranes, and constructed an upgraded overspeed balancing pit, which is the only independent such facility in the UK. The company offers optimised overhaul projects for all crucial industrial equipment including cutting-edge additive manufacturing and state-of-the-art digital technologies.